Managed Services

Elevate the end-to-end management of your AWS infrastructure with a team of experts available 24/7.

With advanced tools and intelligent automation, we improve performance, reduce costs and ensure operational security.

With Escala 24x7

you get monitoring, proactive support, security and control of costs in a single solution.

AWS infrastructure management (Cloud EMx)

Use cases

Cost control - Essentials

Expense control and consumption governance from day one.

With Escala 24x7 you optimize costs and define usage policies to keep your budget under control with visibility, FinOps alerts and actionable recommendations.

  • check AWS operational tools and frameworks.
  • check Consumption and cost control.
  • check Support for basic optimization.
Cost control

Support and guidance - Standard

Operational continuity with SLAs and centralized incident management.

With Escala 24x7 you optimize your CI/CD pipeline with expert diagnosis and step-by-step guidance.

  • check 24/7/365 operational support.
  • check Analysis, diagnosis and resolution guidance.
  • check Vendor escalation when needed.
Support and guidance

Infrastructure management - Ultra

End-to-end infrastructure management, accelerated response and problem resolution times, and ongoing guidance.

When you face a critical EKS incident, Escala 24x7 acts immediately with diagnosis, remediation and direct management with AWS via PLS.

  • check Support and escalations with AWS.
  • check Proactive, hands-on operation in security, resilience, FinOps and architecture.
Infrastructure management

Advanced solutions

Use cases

Managed services for IBM

End-to-end management of your IBM Power, IBM Software and AIX environments.

With certified experts and 24/7 monitoring, Escala 24x7 manages, optimizes and protects your IBM platforms to ensure performance, availability and operational continuity.

  • check IBM environment administration.
  • check Proactive monitoring and incident resolution.
  • check Managed backup and disaster recovery.
  • check Expert advisory on scalability, security and compliance.
Managed services for IBM

CX automation services

24/7 Operations support on DANAconnect for critical processes and transactional communications.

Escala 24x7 operates and monitors, together with DANAconnect, critical CX processes —such as alerts, OTP and transactional communications— to ensure continuity, service quality and optimal response times.

  • check 24/7 support for DANAconnect-based CX operations.
  • check Resolution of critical incidents, outages and service degradation in production.
  • check Operational support for usability, requests and development environments.
CX automation services

We are the accelerator for your
cloud initiatives.

24/7 operation

24/7 operation

We take care of the administration, monitoring and support of your infrastructure on an ongoing basis.

Optimization and performance

Optimization and performance

We accelerate your AWS infrastructure so you can focus on optimizing resources and cutting needs without affecting your operation.

Proactivity

Proactivity

We identify and fix potential issues before they affect your operation.

Your AWS infrastructure in expert hands.

We take care of the management, optimization and security of your AWS infrastructure, so you can focus your time and effort on the strategies that drive your business growth.

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